Course Curriculum

    1. Welcome to Customer Service Essentials in Property Management

    2. Navigating Thinkific

    3. Course Overview

    1. Company Ethos

    2. Our Values

    1. What is Customer Service?

    2. Above and Beyond

    3. Skills, Knowledge and Behaviours

    4. The 5 Second Rule

    5. The 5 C's of Customer Service

    6. Golden Rules of Customer Service

    7. How to Deal with Odd Requests in Customer Service

    8. Estate Manager - Customer Service Insight

    9. Knowledge Check 1 - Quiz

    1. The Hierarchy of Needs in Service

    2. Relating the Hierarchy to Customer Service

    3. Body Language and Non-Verbal Cues

    4. What You Say Has an Impact

    5. Human Behaviour

    1. Resilience in Customer Service

    2. Knowledge Check 2 - Quiz

    1. Take a Break

About this course

  • £350 +VAT
  • 2 Hours of Learning Time

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