Course Curriculum

    1. Introduction

    2. Course Overview

    3. Course Overview

    4. How to Navigate the Training Platform

    5. How to Navigate the Training Platform

    1. Quick Quiz - Your Expectations

    2. Your Home

    3. Are You a Property Owner?

    1. Key Responsibilities

    2. Quick Quiz - Prioritisation

    3. Other Responsibilities

    4. What Do these Responsibilities Add up To?

    5. Quick Quiz

    1. Why is Customer Service in Property Management so Important?

    2. Leaseholder Expectations

    3. Advert Questions

    4. Leaseholder Expectations

    5. So why are Leaseholder Expectations so High?

    6. Quick Quiz

    1. Setting Customer Service Values

    2. Apple

    3. Disney

    4. How can we Relate this back to the Leaseholders?

    5. Designing Your Own Values

    6. Design your own Values

    7. Quick Quiz

    1. Maintaining Good Relationships with Leaseholders

    2. Focus on Exceptional Communication

    3. Maintaining a Positive Attitude

    4. Don't Be All Business

    5. How Do You Build Relationships?

    6. Quick Quiz

About this course

  • £350 +VAT
  • 2 Hours of Learning Time

Enhance your knowledge today!

Enrol today